How did we do?
Tell Us About Your Experience
Your feedback is important to us as it provides us with key information about what you think as a user of our services and helps us make informed decisions about improvements; it also helps us identify areas where we are doing a good job.
Our Complaints Procedure
Please tell us and we will deal with it as quickly as we can. If we receive a complaint we will investigate and respond promptly. We will use your concern or complaint as an opportunity to learn and to improve how we do things.
If you are dissatisfied with any aspect of what we have done or said please let us know.
Ideally speak first to the person who attended to you. We understand that sometimes this can be difficult so if you can't do this for any reason please speak or write to our Executive Manager or Chairperson.
Who can make a complaint?
Everyone who engages with Getting Better Together, including beneficiaries, service users, volunteers, partner agency staff and customers can make a complaint about any aspect the organisation, our people, services or activities.
How to make a complaint
Your complaint will be acknowledged within five working days of the complaint being received. We will advise you of any immediate action being taken in response to your complaint and give you an indication of when you should expect to receive a full response. Complaints will be responded to within 10 working days of their receipt.
We will keep your complaint confidential as far as possible, but we may need to share information with other relevant people in order to fully investigate and resolve it. We will handle information in line with the Data Protection Act.
Your feedback is important to us as it provides us with key information about what you think as a user of our services and helps us make informed decisions about improvements; it also helps us identify areas where we are doing a good job.
Please tell us and we will deal with it as quickly as we can. If we receive a complaint we will investigate and respond promptly. We will use your concern or complaint as an opportunity to learn and to improve how we do things.
If you are dissatisfied with any aspect of what we have done or said please let us know.
Ideally speak first to the person who attended to you. We understand that sometimes this can be difficult so if you can't do this for any reason please speak or write to our Executive Manager or Chairperson.
Who can make a complaint?
Everyone who engages with Getting Better Together, including beneficiaries, service users, volunteers, partner agency staff and customers can make a complaint about any aspect the organisation, our people, services or activities.
How to make a complaint
- By speaking with the person who attended to you
- By calling 01501 825 800
- By emailing feedback@shottshealthyliving.com
- By writing to the Executive Manager or Chairperson at:
Getting Better Together Ltd
Shotts Healthy Living Centre
Kirk Road
Shotts
ML7 5ET
Your complaint will be acknowledged within five working days of the complaint being received. We will advise you of any immediate action being taken in response to your complaint and give you an indication of when you should expect to receive a full response. Complaints will be responded to within 10 working days of their receipt.
We will keep your complaint confidential as far as possible, but we may need to share information with other relevant people in order to fully investigate and resolve it. We will handle information in line with the Data Protection Act.
